OHEKA CASTLE Privacy Policy

OHEKA CASTLE has a strong commitment to providing excellent service to all of our customers and visitors of this Web site, including respecting your concerns about privacy. We understand that you may have questions about how this Web site collects and uses the information that you provide to us. We have prepared this statement (“Statement”) to inform you of the privacy principles that govern this Web site.

This Statement contains numerous general and technical details about the steps we take to respect your privacy concerns. We have organized Statement by major processes and areas so that you can quickly link to the information of most interest to you. At The OHEKA CASTLE meeting your needs and expectations form the foundation of everything we do – including protecting your privacy. If, after reviewing this Statement you have any privacy questions or concerns, please send an email to reservations@OHEKA.com or send a letter to OHEKA CASTLE, Attention: Corporate Office, 135 West Gate Drive, Huntington, New York 11743.


Visitors who browse this Web site do so on an anonymous basis. We have not configured this Web site to collect any information from your computer without your input. This means that, unless you voluntarily and knowingly provide us with information, we will not know your identity, your e-mail address, or any other information identifiable to you.

Information We Collect and How We Use It

When we need to collect personally identifiable information from you to provide you with a particular service, we will ask you to voluntarily supply us with the information we need. For example, if you would like to make a reservation at our hotel or purchase a gift certificate, we will ask you for information such as name, address, telephone number, email address, credit card number and room preference to process your reservation. The personally identifiable information you provide to us for making a reservation is made available to the applicable hotel for the purpose of meeting your reservation request. We will use your email address to send a confirmation and, if necessary, might use the other information to contact you for help in processing the reservation. OHEKA CASTLE may use the services of third-party mail houses for the sole purpose of mailing materials.

We may also ask you to fill out an online customer survey, to obtain your suggestions or comments about your use of OHEKA CASTLE services, or for similar purposes. Providing this information is solely at your choice.

Children's Privacy

This Web site is not intended for children and we do not knowingly solicit or collect personally identifiable information from children.

Securing the Transmission and Storage of Information

We treat the information you provide to us as confidential information; it is, accordingly, subject to our company’s security procedures and policies regarding protection and use of confidential information. When we ask you for credit card data it is transferred over a Secured Sockets Layer (SSL) line provided you are using a SSL-enabled browser such as Microsoft Internet Explorer or Netscape Navigator. We also use SSL on other pages where you would enter personally identifiable information. This ensures that your information is encrypted as it travels over the Internet. This secure mode is enabled before any such information is transmitted from your computer. You will know you are in secure mode when the padlock or key icon in the lower right-hand or left-hand corner of the computer screen appears in the locked position. In addition, when accessing a secure server, the first characters of the site address will change from "http" to "https."

After information reaches OHEKA CASTLE, it is stored on a secure server that resides behind firewalls designed to block unauthorized access from outside of OHEKA CASTLE. Because laws applicable to personal information vary by country, our hotels or other business operations may put in place additional measures that vary depending on the applicable legal requirements. Information collected on this Web site is covered by this privacy statement is generally processed and stored in the United States.

Disclosure of Information to Third Parties

OHEKA CASTLE does use the services of third parties, such as fulfillment houses, email service providers and mail houses that process mail for the OHEKA CASTLE, persons authorized by you, as well as such entities and marketing companies that provide these services for OHEKA CASTLE. These parties are contractually prohibited from using personally identifiable information for any purpose other than for the purpose OHEKA CASTLE specifies. We do provide non-personally identifiable information to certain service providers for their use on an aggregated basis for the purpose of performing their contractual obligations to us. We prohibit the sale or transfer of personally identifiable information to entities outside of OHEKA CASTLE and our third party service providers for any non-OHEKA CASTLE use without your approval.

Other Sites

OHEKA CASTLE is only responsible for the privacy statement and content of this Web site. We are not responsible for the privacy practices or the use of cookies on Web sites that you have accessed this Web site from and to the non-OHEKA CASTLE Web sites that you may access from this Web site.

Legal Issues

This is a United States Web site and is subject to laws of the United States and the State of New York. OHEKA CASTLE will disclose personally identifiable information without your permission when required by law, or in good faith belief that such action is necessary to investigate or protect against harmful activities to OHEKA CASTLE, guests, visitors, employees, or property (including this site), or to others. As mentioned previously, laws related to personally identifiable information vary by country.

Although OHEKA CASTLE does not share personally identifiable information with unrelated third parties for their own direct marketing purposes, if you are a guest who resides in the State of California, you have the right to request from OHEKA Castle a list of third parties with whom we shared personally identifiable information about you for their own direct marketing purposes during the previous calendar year. If you would like to request a written representation that we do not share personally identifiable information with unrelated third parties for their own marketing purposes during the previous calendar year please send an email to reservations@OHEKA.com or send a letter to our office at the address listed at the beginning of this privacy statement.

OHEKA.com Changes to Your Privacy Rights

In the future, we may need to change this privacy statement. All changes will be made here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone. This statement was last updated on April 22, 2019.

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